Return & Refund Policy

At Bumibox, we want you to shop with confidence. If your order arrives damaged, defective, or you receive the wrong item, we're here to help.

Eligibility

If you experience an issue with your order, please contact us within 30 days of receiving your package.

To submit a claim, please provide:

Your order number
A continuous unboxing video recorded from the moment the sealed package is opened until the product is fully revealed
Clear photos or a short video showing the damaged, defective, or incorrect item
Clear photos of the packaging (if applicable)

The unboxing video is required for all claims involving damaged, defective, missing, or incorrect items. This helps us verify the condition of the package upon arrival and process claims fairly. Unfortunately, we may not be able to approve claims submitted without the required documentation.

Refunds & Replacements

For most approved claims, we can process a refund or replacement based on the evidence provided, without requiring you to return the item.

If the issue is confirmed to be due to our error, including:

Receiving the wrong item
A damaged item during transit
A manufacturing defect
Missing items from your order

we will provide an appropriate resolution, which may include:

A replacement item
A full refund
A partial refund, where appropriate

The resolution offered will depend on the nature and severity of the issue.

Refund Processing Time

Once your refund has been approved, it will be processed within 5 business days.

Refunds are issued to the original payment method used for the purchase. Depending on your bank, credit card provider, or payment service, it may take an additional 5–10 business days for the refunded amount to appear in your account.

Returns

In most cases, you do not need to return the item.

If a return is required for inspection or verification, we will notify you before processing your claim and provide return instructions. Please do not send items back without contacting us first.

Non-Returnable & Non-Refundable

We do not accept returns, exchanges, or refunds for:

Change of mind
Ordering the wrong product, colour, size, or variant
Products that have been used, washed, altered, or damaged after delivery
Minor variations in colour, texture, stitching, or appearance caused by photography, lighting, manufacturing tolerances, or individual screen settings
Claims submitted more than 30 days after delivery
Claims submitted without the required unboxing video and supporting evidence

Lost or Delayed Shipments

If your package appears to be significantly delayed or lost during transit, please contact us as soon as possible.

We will work with the shipping carrier to investigate the shipment. If the carrier confirms that the parcel has been lost due to reasons beyond your control, we will determine an appropriate resolution, which may include a replacement or refund.

Please note that investigation timelines vary depending on the courier and destination country.